We ship in ITALY, within the European Union(EU) and outside the European Union(EXTRA UE).
Within the EU there are no customs duties and the products shipped are inclusive of VAT except for sending with exempt invoices for holders of VAT numbers. For non-EU countries, the goods are sent free of VAT and may be subject to customs duties / import taxes / VAT of the country of destination. It is not possible to estimate the duties, which will be fully charged to the customer. For more information, consult the customs of your country.e.
We ship via couriers DHLisUPS using express service.
The shipment is made the same day of receipt of payment or the next day if it is received after 16:00. All orders placed from Friday afternoon to Sunday will be processed starting from the following Monday morning. Orders placed on public holidays will be processed the following working day.
The costs and delivery times are as follows:
ITALY 24h / 48hShipment FREEfor higher orders
to50€ (Otherwise shipping costs: 4.95 Euros)
EU 2/3 daysShipment FREE for orders over 100€ (Otherwise shipping costs: 4.95 Euros)
EXTRA UE 3/5 daysShipment FREEfor orders over 100€ (Otherwise shipping costs: 9.95 Euros)
At the time of shipment, the Customer will receive an informative e-mail containing the shipment identification number. To track the shipment, simply log into the carrier's website and enter the shipping number(TRACKING)
FEMAEN SRL recognizes the right of withdrawal as required by current legislation Legislative Decree 206/2005 Consumer Code. To exercise this right, the customer must send a communication to this effect to firstname.lastname@example.org within 14 working days from the date of receipt of the goods. Once this communication has been received, FEMAEN SRL will quickly communicate to the customer the instructions on how to return the goods.
To exercise this right it is necessary that the products are in perfect condition and have not suffered any type of damage. In case of non-compliance with these conditions, the right of withdrawal lapses.
Within 14 days from the day he is informed of the consumer's decision to withdraw from the contract , FEMAEN SRL will carry out accreditation for the exact amount that the customer has paid for the purchase of the ordered goods including shipping costs. According to the provisions of Article 56 of Legislative Decree 206/2005, FEMAEN SRL can withhold the refund until it has received the goods or until the consumer has demonstrated that he has returned the goods, depending on which situation occurs in the first paragraph 3. The refund will be made with the same payment method chosen by the consumer during the purchase.ore.
The only expenses that the customer will have to incur to make use of this right will be those related to the shipment for sending the goods to our office.